FAQ

Returns & Exchanges

What is your return and exchange policy?

At AZYR Specs, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund policy below.

 Return Window Refund Type
Within 15 days of delivery Refunded to your original payment method.

15–30 days from delivery

Refunded as store credit.

Beyond 30 days

Returns and exchanges are not accepted.


Items must be returned in their original, unworn, and undamaged condition to be eligible for return or exchange. All returns require prior authorization from AZYR Specs; unauthorized returns will be returned to the sender.

Please note: Sale items, custom orders, items designated as final sale, and items used for photography, events, or promotional purposes without prior written authorization from AZYR Specs are final sale and cannot be returned or exchanged.

 

Do you offer free returns?

We provide return labels and deduct a flat rate charge of $7.99 from the overall refund. However, return shipping fees will be covered by us if the item was damaged, defective, or if an error occurred with your order.

How can I initiate a return or exchange?

To initiate a return or exchange, please log in to your account on our website to manage your order and submit a request.

If you need assistance, contact us at orders@azyrspecs.com with your order number in the subject line. Please include the reason for your return or exchange request and, if applicable, photos of the item(s).

How long does a refund take?

Please allow 7–10 business days from the receipt of your return for inspection and processing of a refund in accordance with our return policy.

Please note: Bank processing may take additional time and vary by institution.

FAQ

Que sont les verres CR-39 ?

Le CR-39 est transparent dans le spectre visible et presque complètement opaque dans la gamme ultraviolette. Il possède la plus grande résistance à l'abrasion et aux rayures de tous les plastiques optiques non traités.

Do international orders include duties and taxes?

Yes. For international orders, all applicable duties and taxes are included in the total displayed at checkout.

Do you ship to PO boxes?

No, we do not ship to PO boxes.

Orders

Can I modify or cancel my order?

To request an order modification or cancellation, please email orders@azyrspecs.com within 12 hours of purchase, including your order number in the subject line. 

While we will make every effort to fulfill your request, please note that we cannot guarantee all changes can be accommodated.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number that you can use to monitor the delivery of your order.

What do I do if my package is lost?

Oh no! If your package has been lost in transit, please contact orders@azyrspecs.com right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What if my order arrives damaged or defective?

If your item(s) arrive damaged, please contact orders@azyrspecs.com within 48 hours of delivery with photos of the damage or defect.

Custom Orders

What lens options are available?

We offer a diverse selection of premium lens finishes, including solid tints, mirrors, gradients, transitions, polarized, blue light filtering, and anti-reflective (A/R) coatings.

Can I add prescription lenses?

Yes. We offer full customization for both eyeglasses and sunglasses, allowing you to seamlessly integrate your prescription into your chosen frames.

How long do custom orders take?

Custom orders typically take approximately two (2) weeks from the date of purchase. Turnaround times may vary depending on the complexity of the request. If your order requires additional time, we’ll notify you and provide an updated timeline.

How do I make a custom order?

To begin a custom order, explore our collection of frames ready for new lenses. Select your preferred pair to get started.

Payment & Credit

What payment methods do you accept?

We accept all major credit and debit cards, along with Shop Pay, Cash App Pay, PayPal, and Afterpay. Please note that available payment methods may vary based on your location and will be displayed at checkout.

How are store credits issued?

Store credits are issued via email to the address associated with your original order. Please retain this email for your records. 

How do I redeem a store credit?

If you have an account registered to the email address where your store credit was issued, log in before checkout. Your available store credit should appear as a payment option.

If you have an issues redeeming a store credit, please email us at orders@azyrspecs.com before placing your order.

Do store credits or gift cards expire?

No, neither store credit or gift cards expire.

Repairs

Do you offer repairs?

Yes, we offer comprehensive repair services for both lenses and frames through our network of licensed opticians within the USA. 

How much to repairs cost?

Repair pricing varies depending on the scope of work required. Visit Our Services page to submit an inquiry and receive a customized quote.

Size & Fit

How do I determine if a frame fits correctly?

To ensure the best fit, we recommend comparing your measurements against the specifications provided on each product page. For further guidance, please consult our comprehensive Size Guide.

How do I determine the best frame for my face shape?

Selecting a frame that complements your unique facial features is key to achieving both comfort and style. Explore our expert recommendations for finding your ideal look in our Face Shape Guide.

Retail

Do you have a retail location?

We operate a private showroom in New York City, available by appointment exclusively. This allows us to offer you dedicated, one-on-one attention as you explore our archive. 

Click here to book an appointment and schedule your visit!

Cant't wait for an appointment?

If you prefer to explore our collection outside of a private consultation, you may visit our selected retail partners. We also host occasional pop-up exhibitions. 

Click here to view our current retail partners and upcoming events.